Position: Internal Account Manager - Packaging Industry
Wellingborough | Full-Time | Monday-Friday, 8.30am-5.30pm | Site Based
About the business:
We're working with an established and forward-thinking packaging business that is looking to appoint an Internal Account Manager to join its growing customer-focused team in Wellingborough.
This is an excellent opportunity for someone with strong customer service, account management or sales administration experience who enjoys building relationships, coordinating multiple projects and being at the centre of the customer journey.
You'll take ownership of a portfolio of customers, managing orders from initial enquiry through to delivery, while working closely with colleagues across the business to ensure everything runs smoothly and customers receive an outstanding level of service.
Purpose of an Internal Account Manager:
This is much more than an order-processing position. You'll become a key contact for your customers, developing strong working relationships and gaining valuable exposure to a diverse range of packaging and print processes, including printed cartons, self-adhesive labels and linerless labels.
You'll have the opportunity to develop your commercial and account management skills, become involved in new product development and customer projects, and work collaboratively with internal teams across the business.
Full training will be provided on the company's bespoke MIS system, so previous experience within the print or packaging industry is not essential.
Key Responsibilities of an Internal Account Manager:
- Manage a portfolio of customer accounts, acting as a key day-to-day point of contact.
- Handle customer enquiries professionally by telephone and email.
- Accurately raise and process customer orders from enquiry through to delivery.
- Coordinate orders across cartons, self-adhesive labels and linerless labels.
- Maintain accurate customer and order information using the company's MIS system.
- Liaise with internal teams to ensure customer requirements and deadlines are met.
- Brief artwork and packaging amendments through to the internal studio.
- Monitor deliveries and proactively keep customers informed of progress.
- Prepare samples and supporting materials for customers.
- Support New Product Development (NPD) projects.
- Work alongside the marketing team on customer presentations when required.
- Coordinate projects and ensure deadlines are successfully achieved.
- Identify and resolve issues proactively, keeping the customer experience at the forefront.
What they are looking for in an Internal Account Manager:
We're looking for someone who is organised, commercially aware and genuinely enjoys working with customers.
You'll ideally have experience in an internal account management, customer service, sales administration or similar role, with the confidence to communicate effectively with customers and colleagues at all levels.
You'll bring:
- Strong customer service and relationship-building skills.
- Excellent communication skills and a confident telephone manner.
- Strong administration and organisational abilities.
- Good working knowledge of Microsoft Word and Excel.
- The ability to manage multiple orders, customers and deadlines simultaneously.
- A proactive, solutions-focused approach.
- Excellent attention to detail.
- A positive and conscientious attitude.
- The ability to work effectively as part of a team while also taking ownership and using your own initiative.
Experience within print, packaging or manufacturing would be advantageous but is not essential. The most important qualities are your customer-focused approach, organisation, communication skills and desire to develop.
Why Consider This Opportunity?
This is an exciting chance to join a friendly, knowledgeable and collaborative team where you'll be supported to learn, develop and build a long-term career.
You'll gain valuable experience across multiple manufacturing processes, work with a varied customer base and have the opportunity to broaden your skills across account management, customer service, packaging and project coordination.
For the right person, there is genuine scope for career development and progression.
If you are interested in this role, please apply today.
For more information, please call Olivia on 020 8051 3908
