Position: Internal Account Manager
Location: Sheerness
Hours: 8am-5pm
Salary: £34k
About the business:
My client is a go to supplier for bespoke, compelling, and genuinely sustainable packaging, serving SME's across the southeast since 1975. They are a fast-growing, ambitious business with a culture built on collaboration, ownership, and continuous improvement. You'll be part of a team that celebrates wins, supports each other, and loves finding better ways to serve our customers
Day to day duties of an Internal Account Manager:
- Manage all internal communication for your assigned accounts and partner closely with external sales reps.
- Handle enquiries professionally and promptly ensuring every touchpoint adds value.
- Analyse client spend, behaviour, and product lines to identify growth opportunities.
- Prepare and follow up on quotations, specifications, technical documentation, and pricing.
- Coordinate with our design team and suppliers for samples, RFQs, costings, and approvals.
- Ensure orders and variants are set up accurately, tracked effectively, and delivered smoothly.
- Keep CRM data immaculate-because you know clarity drives growth.
- Actively contribute to a positive, supportive, no‑drama team culture
Within your first 12 months, you will:
- Grow revenue and margin across your client portfolio by spotting opportunities others miss.
- Become the go‑to expert for your segment of accounts-trusted, responsive, and commercially sharp.
- Create frictionless customer journeys, from brief to delivery, by coordinating internally across design, technical, and purchasing functions.
- Drive account efficiency, influencing clients to work with us in ways that improve service and operational performance.
- Strengthen relationships through reliable communication, high-quality proposals, and proactive problem-solving.
Required experience for an Internal Account Manager:
- Experience in an account management or customer-facing commercial role (packaging experience useful but not essential).
- Strong organisational skills-you love clarity, structure, and a tidy CRM.
- A commercial mindset with the ability to spot upsell, cross-sell and optimisation opportunities.
- Confident communication skills and a professional, customer-first approach.
- Ability to manage multiple moving parts with accuracy and calmness.
- A team player attitude with a genuine desire to help colleagues win.
Benefits of the role:
- 24 days holiday
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free flu jabs
- Free parking
- On-site parking
- Profit sharing
- Sick pay
If you're interested in this role, please apply today.
For more information, please call Olivia on 020 8051 3908
