Internal Sales - Packaging / Corrugated
Location - West Bromwich
Salary - Dependent on experience
Hours - 8.30 - 5pm (Monday to Friday)
Company
This is to work for a leading packaging manufacturer who innovative, high-quality, cost-effective corrugated cardboard packaging.
Overview
Our client is seeking a highly organised and proactive Sales Administrator to join their customer services team. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring smooth operational workflows.
Job description
- Manage and update customer information using the in-house system Abaca to ensure data accuracy and accessibility.
- Process sales orders, quotations and be the point of contact for customers
- Provide exceptional customer service by responding promptly to client inquiries via email, telephone or when they visit us on site.
- Customer order updates and development including customer feedback
- Working with the external sales team and providing support
- Raising purchase orders and liaison with suppliers
- Ensure timely completion of all administrative duties while adhering to organisational policies.
- Other duties that may arise within the customer service team including sickness and holiday cover.
Qualification & Experience
- You should be computer literate and have experience of order input (Abaca experience highly desirable)
- Experience dealing with customers and providing quotations
- Ideally from a similar corrugated or packaging industry
- Dealing with customer complaints and problem solving
- Able to work on your own initiative as well as part of a team
- Self motivated, confident and focused
- Professional, courteous and a team player
- Strong organisational skills with the ability to prioritise tasks efficiently.
- Excellent communication skills in English, both written and verbal.
- Proven experience in sales administration or a similar administrative role.
- Good IT literacy including computer literacy and familiarity with various business applications.
- Exceptional time management skills to handle multiple tasks simultaneously.
- Customer service orientation with a professional attitude towards clients and colleagues. This role is ideal for motivated individuals seeking to utilise their administrative expertise within a supportive team environment while advancing their skills in sales support functions.
To register your interest for this exciting, rewarding opportunity please click apply, alternatively, contact me by email on to discuss further in confidence - we will not pass on any of your details without prior consent -
Key Words; internal sales, sales admin, customer service, sales executive, internal key account manager
