Account Manager

About The Company

My client is a creative and wide-format print studio in West London. For twenty years they've produced print for film, TV and events industries, the kind of work where the brief is rarely standard, the deadline is real and getting the detail right matters. Most of their work comes from clients who come back and from people they recommend us them. That only happens because they look after people properly, so the way we treat clients is at the heart of everything they do.

The role

As an Account Manager you're the main point of contact for the projects you pick up, taking the brief, turning it into accurate jobs, keeping things moving, and making sure the finished work lands on time and as promised. Projects are shared out as they come in, and you'll usually stay with a project from start to finish. You'll liaise with our outsourced print and finishing suppliers and with fitters to get work delivered and installed, and you'll build the kind of relationships that bring clients back. We don't do cold sales here; good account management is our business development.

What you'll do

• Be the day-to-day contact for the projects allocated to you, building trust and keeping relationships warm.
• Take briefs carefully and translate them into clear, accurate jobs in our system - specs, materials, quantities, and deadlines all correct.
• Advise clients on materials, finishes, and sizes, and flag where something won't work or could be done better.
• Check and amend supplied artwork, and prepare print-ready files where needed.
• Prepare and manage quotes, keeping an eye on cost and margin.
• Liaise with our outsourced print and finishing suppliers and with fitters, managing timelines and proofs through to delivery and installation.
• Keep clients updated and solve problems before they become problems.
• Follow up after jobs to check the client is happy and to spot the next opportunity - this is how repeat work and referrals happen.
• Pitch in with design and hands-on help when a job needs it.

What we're looking for

• Experience in print, signage, or wide-format production.
• Confidence with job-management or order systems.
• Genuinely strong attention to detail, you double-check specs, quantities, and materials, and you catch your own mistakes before anyone else does. This matters more than anything else on this list.
• Clear, friendly communication, in writing and in person, with clients and colleagues.
• Good organisation under pressure, comfortable juggling several jobs and deadlines at once.
• A real interest in print, materials, and how things are made - or the appetite to learn it quickly.
• A relationship-first attitude: patient, reliable, and the sort of person clients are glad to deal with.

If this sounds of interest, we would love to hear from you. Please apply with an up-to-date CV and someone from the KRG team will be in to discuss.

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