Office Manager
Signage Manufacturing Industry
Newhaven
Salary £35k
About the Role
We're looking for an organised and proactive Office Manager to take ownership of the day-to-day running of a busy office. Reporting directly to the Managing Director, you'll oversee a small team, manage workflows across office, studio, and manufacturing, and ensure every order runs smoothly from start to finish.
This is a hands-on role, ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can balance multiple priorities while staying calm under pressure.
Key Responsibilities
- Oversee workflows between the office, studio, and manufacturing teams to ensure smooth order processing and delivery
- Line-manage and support a small team (Dispatch Coordinator + 2 Account Managers)
- Process job bags and monitor order progress, resolving issues as they arise
- Handle client escalations with professionalism and efficiency
- Carry out office administration tasks to keep everything running smoothly
- Act as a point of contact for clients, supporting account management where needed
- Report directly to the Managing Director with updates on team performance and operations
What We're Looking For
- Strong organisational skills with the ability to manage multiple priorities at once
- Excellent people management skills, with experience motivating and supporting a team
- Calm under pressure, with a practical and proactive approach to problem-solving
- Strong communication and customer service skills
- Knowledge of print or manufacturing industries (advantageous but not essential)
- Ability to work independently as well as collaboratively across teams
What Success Looks Like
- Smooth delivery of orders
- Minimal errors and efficient workflows
- High levels of client satisfaction
- A well-supported and motivated team
Apply for this role with an up-to-date CV via the link and a member of KRG will be in touch to discuss the role in more detail.
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