Aftercare and Online Support Administrator (Part-Time)
📍 Location: Stoke on Trent (Hybrid Working Available)
🕓 Hours: Monday to Friday, 20 hours per week
Are you an organised and enthusiastic administrator who loves supporting customers and keeping things running smoothly? We're looking for a part-time Aftercare and Online Support Administrator to join our friendly Customer Services team.
This role is perfect for someone who enjoys working with people, solving problems, and managing multiple priorities in a busy but supportive environment.
What You'll Do
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Set up new client and contact logins for online ordering systems
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Create and maintain product, part, and brand listings
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Be the first point of contact for customer and supplier queries via email, phone, and web chat
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Coordinate with the planning and installation teams to schedule fittings and appointments
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Manage bookings and resolve scheduling conflicts in real time
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Assist with price reviews and updating online content
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Process invoices and maintain accurate records
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Communicate clearly and consistently with customers and colleagues
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Support order management and project administration
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Use digital tools confidently to complete daily tasks
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Take part in training and development to enhance your skills
What We're Looking For
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Excellent communication and organisation skills
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High attention to detail and accuracy
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Strong Microsoft Word and Excel skills
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Ability to meet deadlines and adapt to change
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Positive, proactive, and team-oriented attitude
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Good geographical knowledge of the UK (an advantage)
What You'll Get
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Ongoing training and support
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Hybrid working options
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Free onsite parking
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Employee rewards and discounts with 800+ retailers
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Fun and friendly working atmosphere
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Contributory pension scheme
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Generous annual leave plus an extra day for volunteering
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Employee Assistance Programme
If you are interested please get in touch or send your CV !
