Technical Services Representative/ Technical Account Manager
📍 Location: Castleford (Open to hybrid working for the right candidate)
🕒 Hours: 37.5 hours per week
📅 Start Date: ASAP
💼 Type: Full-time, Permanent
💰 Competitive salary + benefits
Are you experienced in print or packaging and looking for your next challenge?
An exciting opportunity has opened up with a well-established manufacturing business in the label printing sector. They're looking for a Technical Services Representative to join their fast-paced technical team and play a key role in bringing new and existing projects to life.
If you're organised, detail-oriented, and enjoy working with both customers and cross-functional teams - this could be the ideal next step in your career.
The Role
You'll be the technical link between the customer, production, and design teams - making sure all jobs are fully scoped, costed, and set up correctly before hitting the press. This role involves a mix of customer communication, technical input, project coordination, and process improvement.
What You'll Be Doing
- Liaising with customers and project managers on label design, specifications, timelines, and costs
- Reviewing artwork files and ensuring all technical requirements are met
- Creating print specifications, colour standards, and job estimates
- Working closely with customer service and graphics teams to prepare jobs for production
- Supporting press approvals and acting as the customer's rep when needed
- Managing documentation, tooling orders, and project tracking
- Maintaining pricing models and job information using internal systems
- Organising de-bugging and trial runs for new product launches
- Identifying process improvements and supporting continuous improvement initiatives
- Promoting a strong focus on quality, safety, and compliance with industry standards
What We're Looking For
- Previous experience in a technical role within label printing, packaging, or FMCG
- Strong problem-solving and organisational skills
- Confident communicator, comfortable working with customers and internal teams
- Good understanding of print processes and reprographics
- IT literate - able to pick up systems and work with digital tools efficiently
- Detail-oriented, proactive, and always looking to improve how things are done
Why This Role?
- Be part of a high-performing and supportive technical team
- Work on projects for well-known brands and exciting new products
- Make a real impact in a fast-moving production environment
- Strong development opportunities and a company culture that values innovation and quality
Interested?
If you're curious to learn more or would like a confidential chat about the role, please get in touch. Whether you're actively looking or just open to hearing about new opportunities, we'd love to hear from you.
